Opprette et dedikert EV kollisjon reparasjonssenter
Asmanbutikkeiere gjør planplan for å ta merhybrid-kardiovaskulærrepar i 2021, TerryMostul, president for ArtisticAutoBody, Inc., leder inn i historien tredje år, som opererer 21 000 kvadratmeter, dedikert, EVcollision, reparasjonssenter, - først og fremst, med skepsis
shopmedlocationsinTigardandWilsonville, Oregon, shareshislearningsandinsightsinthehopesofhelping others consideringtheirnextstepsinEV Repair.
Motiverende faktorer som fører til EV-spesialisering
InOregonwehavebothoftheelementsthatcanhelpdriveEVadoption: hightechandsustainability.WhilewealreadyhadseveralOEMcertificationsthatincludedelectricmodels, IbegantoseeanexplosionofTeslasaroundtownanddecidedtoseekEVcertificationaswell.InthebeginningwetriedtointegratetheEVsintoourregularflowwhichwasachallenge.TryingtolearnEVswhilealsoprocessingeverythingelseishardbecausenobodygetstherepetitiontheyneedtoreallylearnalltheuniquestepsrelatedtoEVrepairs.ButthatsegmentofourbusinessstartedtotakeoffandthatbroughtanewsetofchallengesthatultimatelymotivatedustodedicateaseparatebuildingandstaffjusttoEVrepair.Irecognizethatnoteveryonewillbeabletodowhatwedid, butIbelievethelessonswehavelearnedcanbehelpfultoeveryoneregardlessofyoursituation.
DuringthefirstyearwefoundthattheEVrepairprocesswasquitedifferentbecausethevehiclesaresodifferentandtherepairprocesstakeslonger.Thelearningcurveissubstantial, andyoureallyneedafreshapproachtodedicatestafftospecializeinEVstogetthemtherepetitiontheyneedtoachieveproficiency.Wealsofoundthereweresomespaceandstorageissues.Thisrangedfromnothavingthespaceneededforsemi-truckstonavigateonsitetounloadpartsdeliveries, tolackingspaceforstoringalltheinteriorpartsthatmustberemovedonvirtuallyeveryjob.Wewerestoringthesepartseverysafeplacewecouldfindincludingthelunchroom!
Sinceseparatorkanalvekstorrive, wehadtostoreEVsidesideinthecoldandrain, andEVsdon't likeethecoldbecausetheautomaticbatteryheaterdrainstebatterytopopectectitsitself.Andtoachieve100procentdisassembleyouhavororovovededglasstororovededoverhandlesoubar
Til slutt skal trening alltid være veldig viktig, og det øker antall OEMandI-CAREVertreningsmulighetertilgjengelig for personalet.Omtidens mennesker blir interessert i dette
Kollektivt, alloftheseissuesandconsiderationsalongwithsteadygrowthledtoourdecisiontocreateadedicatedEVrepaircenter.Simplyput, adedicatedEVcenterwouldhelpusoutperformthemarket, differentiatingourselvesasEVspecialists.Thisiseasiersaidthandone, asEVsareverydifferentandrequirealotofspecialtraining, utstyr, andattentiontodorepairswell.Today, thisfocushashelpedushandlemorevolumeatfastercycletimesthantheaverageshop.
Her er noen andre viktige tips og betraktninger:
Verktøyutstyr
Beyondadedicatedspacewithchargingstationsandtrainedstaff, don'toverlooktheneedforallthespecializedequipmentthatisrequiredforEVcertificationincludingannualequipmentadditionsandrecertificationfees.Forourteam, thisincludedheavy-dutylaptopsbecausestandardlaptopskeptbreakingattheconnectionports.WealsohavemobileworkstationsforboththeblueprintersintheDamageAnalysis (DA) areaandthetechniciansbecausealmosteverysteprequirescloseaccesstoonlineresources.Whileeachcertificationhasitsownsetofrequirements, muchofthehighvoltagesafetyequipmentiscommontothemall.
Årlig opplæring og dedikerte ressurser
It'scriticaltomaintaintrainingyear-roundandextendthattrainingtoincludedetailersandofficestaff.Alsobeawareofanyspecialtytrainingrequiredfornewmodelreleases.WestructureourprocesstoincludeadedicateddiagnosticspecialisttohandlealltheEVscansandcalibrations, withabodytechalsotrainedashisbackup.Overtheyearswehavetrainedseveralyoungerguysthatwerereallygoodwithcomputersandhadaninterestinresearch.Theyareeasytospotbecauseeachmorningtheycometoworkandwanttosharewhattheylearnedlastnightreadingaboutnewtechnology!
Ekstrem nøyaktighet
Sincereplacementpartscantakelongertoarrive, itisimperativetostriveforextremeaccuracyinDamageAnalysis.Thisrequiresateamefforttomakesurenothingismissed.Incaseswheretherecouldbehiddendamage, we'llarrangeforaspecialoneday “DiscoveryAppointment” toreducecycletimeandrentalexpenseondrivablecars.Thisiswherewetakeitapartjustenoughtoexposeallthehiddendamage, andthenputitallbacktogether, restoreallthecomputerfunctions, andletthecustomerdrivetheirowncaruntilwehave100% ofthepartsneededfortherepair.Thiscansaveinrentalexpenses.Mostinsurersareopentotheideaandcustomersloveitbecausetheyhaterentalcarsandgasstations!
Kundeutdanning
Forbrukerutdanning av enerenparprosessprosedyrerhjelpsforventningene, også overordnet tilfredshet, såddedisposisjonenforoffisiellkontoretarbeiderkommunikerer spesiell informasjon tilEVkunder og som helstdyrforholdmuligomopprinneligestimater.Juster bare
Rom for å operere effektivt
DuetolongerprocessingtimesinDamageAnalysis (DA), wecreatedfivededicatedDAstallswithchargingstationsandacoupleliftstoefficientlyassessdamageonfivecarsatatime.Wealsocreatedspaceforthesafestorageofthelargepileofinteriorpartsonalmosteveryjob, Inan “out-of-the-way” dedicatedarea.Sincemanypartsdeliveriesarereceivedviasemi Biler ourEVRepairCenterisactuallyhousedwithinawarehouseanddistributionfacility, offeringdock-highdoorsandalargelotforeasytrucknavigation.AndwehaveroomforinsidestoragetokeepEVswarmanddryinthewet, coldwintermonths.Thereareample240vchargingstationsthroughoutthefacility.
ITinfrastruktur
Connectedcars, workflowsandcustomercommunicationareallvital, whichiswhyweneedthreeseparatededicatedwirelessnetworks.Oneforouremployees, oneforguests, andaseparatenetworktolinktoconnectedvehiclesduetospecialsecurityrequirements.Wealsohaveageo-fenceprogramsetupwhichcanautomaticallynotifyOEMsthattheirEVisonourpremises, andinsomecasesalsoautomaticallyplacesthecarintoservicemodesothecustomerdoesnotgetwarningsfromtheircarwhenitgetsdisassembled.
Patienceaboveall
IcannotoverstatetheimportanceofappreciatingtheextratimeinvolvedwithrepairingEVs.ThisincludesresearchingalltheOEMguidelinesoneveryrepairupfrontinDAandidentifyingallthesystemandADAScalibrations, andEVsgenerallyhavemorecalibrationsthannormalcars.EachOEMrepairmethodisattachedtothefileandreviewedwiththetechforstep-by-stepvehiclerepair.Oncedone, thetechsignstoaffirmhefollowedalltheOEMguidelinesandthatisattachedtoeachfileforpermanentrecordkeeping.
Estimatene havretningslinjer og andre kan omgås deler av deler, reparasjon, flere ganger, mer enn en gangs del er involvert.
Jeg tar tid og disiplin gjør at batteriene forblir ladet under parringsprosessen og har full ladetilførsel.
Hold også tankene om at behandlingenbehandler totalt å slippe kjøretøyene som kreves mye arbeid før du slipper bilen.
Én tidligere
Går til ekstramil
Igjen, gjennom mange forskjellige problemer, har vi flere ganger identifisert at du kan gi deg mindre støy som kan gjøre en stor forskjell:
• Vedlikehold av en beholdning som ofte trengsEV-lager til hjelpekspeditørpar.
• Løsning av en kundeoppklaring om fabrikkproblemer med stor ladning.
• Strømmen er fullstendig selvtilstrekkelig til å forbedre syklisten. Med propptrening og utstyr, er det mulig å fullføre alt til andre parrelaterte servicetjenester i huset for å unngå å gjøre omkalibreringer.
• Å ha toalettbord eliminerer forsinkelser når du har et HV-batteri& jobben skjer samtidig.
• Trippel-sjekk alt før leveranse fordi noen kunder kan reise langt avstand for paret, og du må alltid forsikre deg om at de har problemer etterpå.
EVs — what' snext?
Thewaveofelectrificationiscomingandsoonerthanmostpeoplethink.Butalongwiththatalsocomesself-drivingvehicles, thenconnectedvehicles, andultimatelytransportationasaservice.Allofthisbringssubstantialchangefortheentireautomotivesector, andaswithanythingelse, therewillbewinnersandlosers.Thosewhoaremostwillingandabletoadaptwillseetremendousopportunityintheyearsahead.Butthosewhoresistthechangeandwaittoseewhathappensmightsuddenlyfindthemselveswonderingwhatjusthappened.We'llcontinuetomoveforwardanddefinethenextgenerationofservicesforourindustryandcommunity, andIencourageallofustoworktogetherinthistransformativetime, sharingourknowledgetostrengthenourprofessiononbehalfofthecustomer.
shopmedlocationsinTigardandWilsonville, Oregon, shareshislearningsandinsightsinthehopesofhelping others consideringtheirnextstepsinEV Repair.Motiverende faktorer som fører til EV-spesialisering
InOregonwehavebothoftheelementsthatcanhelpdriveEVadoption: hightechandsustainability.WhilewealreadyhadseveralOEMcertificationsthatincludedelectricmodels, IbegantoseeanexplosionofTeslasaroundtownanddecidedtoseekEVcertificationaswell.InthebeginningwetriedtointegratetheEVsintoourregularflowwhichwasachallenge.TryingtolearnEVswhilealsoprocessingeverythingelseishardbecausenobodygetstherepetitiontheyneedtoreallylearnalltheuniquestepsrelatedtoEVrepairs.ButthatsegmentofourbusinessstartedtotakeoffandthatbroughtanewsetofchallengesthatultimatelymotivatedustodedicateaseparatebuildingandstaffjusttoEVrepair.Irecognizethatnoteveryonewillbeabletodowhatwedid, butIbelievethelessonswehavelearnedcanbehelpfultoeveryoneregardlessofyoursituation.
DuringthefirstyearwefoundthattheEVrepairprocesswasquitedifferentbecausethevehiclesaresodifferentandtherepairprocesstakeslonger.Thelearningcurveissubstantial, andyoureallyneedafreshapproachtodedicatestafftospecializeinEVstogetthemtherepetitiontheyneedtoachieveproficiency.Wealsofoundthereweresomespaceandstorageissues.Thisrangedfromnothavingthespaceneededforsemi-truckstonavigateonsitetounloadpartsdeliveries, tolackingspaceforstoringalltheinteriorpartsthatmustberemovedonvirtuallyeveryjob.Wewerestoringthesepartseverysafeplacewecouldfindincludingthelunchroom!
Sinceseparatorkanalvekstorrive, wehadtostoreEVsidesideinthecoldandrain, andEVsdon't likeethecoldbecausetheautomaticbatteryheaterdrainstebatterytopopectectitsitself.Andtoachieve100procentdisassembleyouhavororovovededglasstororovededoverhandlesoubar
Til slutt skal trening alltid være veldig viktig, og det øker antall OEMandI-CAREVertreningsmulighetertilgjengelig for personalet.Omtidens mennesker blir interessert i dette
Kollektivt, alloftheseissuesandconsiderationsalongwithsteadygrowthledtoourdecisiontocreateadedicatedEVrepaircenter.Simplyput, adedicatedEVcenterwouldhelpusoutperformthemarket, differentiatingourselvesasEVspecialists.Thisiseasiersaidthandone, asEVsareverydifferentandrequirealotofspecialtraining, utstyr, andattentiontodorepairswell.Today, thisfocushashelpedushandlemorevolumeatfastercycletimesthantheaverageshop.
Her er noen andre viktige tips og betraktninger:
Verktøyutstyr
Beyondadedicatedspacewithchargingstationsandtrainedstaff, don'toverlooktheneedforallthespecializedequipmentthatisrequiredforEVcertificationincludingannualequipmentadditionsandrecertificationfees.Forourteam, thisincludedheavy-dutylaptopsbecausestandardlaptopskeptbreakingattheconnectionports.WealsohavemobileworkstationsforboththeblueprintersintheDamageAnalysis (DA) areaandthetechniciansbecausealmosteverysteprequirescloseaccesstoonlineresources.Whileeachcertificationhasitsownsetofrequirements, muchofthehighvoltagesafetyequipmentiscommontothemall.
Årlig opplæring og dedikerte ressurser
It'scriticaltomaintaintrainingyear-roundandextendthattrainingtoincludedetailersandofficestaff.Alsobeawareofanyspecialtytrainingrequiredfornewmodelreleases.WestructureourprocesstoincludeadedicateddiagnosticspecialisttohandlealltheEVscansandcalibrations, withabodytechalsotrainedashisbackup.Overtheyearswehavetrainedseveralyoungerguysthatwerereallygoodwithcomputersandhadaninterestinresearch.Theyareeasytospotbecauseeachmorningtheycometoworkandwanttosharewhattheylearnedlastnightreadingaboutnewtechnology!
Ekstrem nøyaktighet
Sincereplacementpartscantakelongertoarrive, itisimperativetostriveforextremeaccuracyinDamageAnalysis.Thisrequiresateamefforttomakesurenothingismissed.Incaseswheretherecouldbehiddendamage, we'llarrangeforaspecialoneday “DiscoveryAppointment” toreducecycletimeandrentalexpenseondrivablecars.Thisiswherewetakeitapartjustenoughtoexposeallthehiddendamage, andthenputitallbacktogether, restoreallthecomputerfunctions, andletthecustomerdrivetheirowncaruntilwehave100% ofthepartsneededfortherepair.Thiscansaveinrentalexpenses.Mostinsurersareopentotheideaandcustomersloveitbecausetheyhaterentalcarsandgasstations!
Kundeutdanning
Forbrukerutdanning av enerenparprosessprosedyrerhjelpsforventningene, også overordnet tilfredshet, såddedisposisjonenforoffisiellkontoretarbeiderkommunikerer spesiell informasjon tilEVkunder og som helstdyrforholdmuligomopprinneligestimater.Juster bare
Rom for å operere effektivt
DuetolongerprocessingtimesinDamageAnalysis (DA), wecreatedfivededicatedDAstallswithchargingstationsandacoupleliftstoefficientlyassessdamageonfivecarsatatime.Wealsocreatedspaceforthesafestorageofthelargepileofinteriorpartsonalmosteveryjob, Inan “out-of-the-way” dedicatedarea.Sincemanypartsdeliveriesarereceivedviasemi Biler ourEVRepairCenterisactuallyhousedwithinawarehouseanddistributionfacility, offeringdock-highdoorsandalargelotforeasytrucknavigation.AndwehaveroomforinsidestoragetokeepEVswarmanddryinthewet, coldwintermonths.Thereareample240vchargingstationsthroughoutthefacility.
ITinfrastruktur
Connectedcars, workflowsandcustomercommunicationareallvital, whichiswhyweneedthreeseparatededicatedwirelessnetworks.Oneforouremployees, oneforguests, andaseparatenetworktolinktoconnectedvehiclesduetospecialsecurityrequirements.Wealsohaveageo-fenceprogramsetupwhichcanautomaticallynotifyOEMsthattheirEVisonourpremises, andinsomecasesalsoautomaticallyplacesthecarintoservicemodesothecustomerdoesnotgetwarningsfromtheircarwhenitgetsdisassembled.
Patienceaboveall
IcannotoverstatetheimportanceofappreciatingtheextratimeinvolvedwithrepairingEVs.ThisincludesresearchingalltheOEMguidelinesoneveryrepairupfrontinDAandidentifyingallthesystemandADAScalibrations, andEVsgenerallyhavemorecalibrationsthannormalcars.EachOEMrepairmethodisattachedtothefileandreviewedwiththetechforstep-by-stepvehiclerepair.Oncedone, thetechsignstoaffirmhefollowedalltheOEMguidelinesandthatisattachedtoeachfileforpermanentrecordkeeping.
Estimatene havretningslinjer og andre kan omgås deler av deler, reparasjon, flere ganger, mer enn en gangs del er involvert.
Jeg tar tid og disiplin gjør at batteriene forblir ladet under parringsprosessen og har full ladetilførsel.
Hold også tankene om at behandlingenbehandler totalt å slippe kjøretøyene som kreves mye arbeid før du slipper bilen.
Én tidligere
Går til ekstramil
Igjen, gjennom mange forskjellige problemer, har vi flere ganger identifisert at du kan gi deg mindre støy som kan gjøre en stor forskjell:
• Vedlikehold av en beholdning som ofte trengsEV-lager til hjelpekspeditørpar.
• Løsning av en kundeoppklaring om fabrikkproblemer med stor ladning.
• Strømmen er fullstendig selvtilstrekkelig til å forbedre syklisten. Med propptrening og utstyr, er det mulig å fullføre alt til andre parrelaterte servicetjenester i huset for å unngå å gjøre omkalibreringer.
• Å ha toalettbord eliminerer forsinkelser når du har et HV-batteri& jobben skjer samtidig.
• Trippel-sjekk alt før leveranse fordi noen kunder kan reise langt avstand for paret, og du må alltid forsikre deg om at de har problemer etterpå.
EVs — what' snext?
Thewaveofelectrificationiscomingandsoonerthanmostpeoplethink.Butalongwiththatalsocomesself-drivingvehicles, thenconnectedvehicles, andultimatelytransportationasaservice.Allofthisbringssubstantialchangefortheentireautomotivesector, andaswithanythingelse, therewillbewinnersandlosers.Thosewhoaremostwillingandabletoadaptwillseetremendousopportunityintheyearsahead.Butthosewhoresistthechangeandwaittoseewhathappensmightsuddenlyfindthemselveswonderingwhatjusthappened.We'llcontinuetomoveforwardanddefinethenextgenerationofservicesforourindustryandcommunity, andIencourageallofustoworktogetherinthistransformativetime, sharingourknowledgetostrengthenourprofessiononbehalfofthecustomer.
